Shipping Policy

Our Commitment to Your Outdoor Adventures

At Columbia Store, we understand that reliable gear is essential for your outdoor experiences. Our shipping and returns policies are designed to support your adventures while maintaining the highest standards of quality and customer service.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Time

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
• Free Shipping – Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Note: Delivery times may vary depending on destination. We do not ship to some remote areas and certain Asian countries.

Returns & Exchanges Policy

Return Timeframe

We accept returns and exchanges for most items within 15 days of your receipt of the product. This allows adequate time to evaluate your gear while ensuring efficient restocking.

Return Condition Requirements

To be eligible for return or exchange, items must be:

• In original, unused condition
• With all original tags attached
• In original packaging
• Free from any signs of wear, damage, or alteration
• Accompanied by the original receipt or order confirmation

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Email Content:
  • Full Name: [Your Full Name]
  • Order Number: [Your Order Number]
  • Order Date: [Date of Purchase]
  • Product(s) to Return: [Product Name(s) and SKU(s)]
  • Reason for Return: [Size issue, Defective, Changed mind, etc.]
  • Preferred Resolution: [Refund / Exchange for (specific product)]
  • Contact Phone Number: [Your Phone Number]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Do not ship items without this authorization as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original condition with all tags and packaging. Include a copy of your receipt or order confirmation.

Ship to:
Columbia Store Returns
861 Larry Street
Milwaukee, US 53210
ATTN: Return Authorization #[Provided Number]

Step 4: Return Processing

Once we receive your return, we’ll inspect the items within 3-5 business days and process according to your request.

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when funds appear in your account depends on your financial institution:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days after processing
• PayPal: 1-3 business days after processing

Refund Amount

You will receive a refund for the product cost. Original shipping fees are non-refundable, except in cases of our error or defective products.

Exchange Process

For exchanges, we’ll ship your replacement item once we receive and process your return. You’ll receive tracking information for your new shipment.

Defective or Incorrect Items

If you receive a defective product or incorrect item, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.